Legal

Privacy Policy

Tuak Solutions is committed to protecting the privacy of people who use our applications and related services. This policy applies to every application we publish, and explains what information we collect, how we use it, when we share it, and the choices you have.

Last updated: September 2026

1 Information We Collect

We collect the following categories of information when you use our applications. Not every application collects every category — what we collect depends on the features that application offers and the choices you make within it.

  • Account information — your name, email address, phone number, and any other profile details you provide when you create an account.
  • Transactional and payment data — the items, services, or bookings you request or offer, the amounts charged, refunds and payouts, and the payment details needed to process them, such as the mobile money number used or the last four digits and issuing bank of a saved card. We never store full card numbers.
  • Location information — where an application offers location-based features, we collect the address or coordinates you set for a request, and your approximate position when you choose to search for something near you. If you offer services to others through one of our applications, we also collect the service location on your profile while you are online. We collect location only while you are using the application for these purposes — never in the background, and never while you are offline.
  • Device and usage information — device identifiers, operating system, application logs, and diagnostic data that help us understand and improve the service.

2 How We Use Your Information

We use the information we collect to provide and improve our services, process your requests, transactions, and payouts, communicate with you about your account and activity, and personalise your experience. Where an application offers location-based features, we also use location data to match you with nearby people or services and to estimate travel distance and arrival times. We may also use data for fraud prevention, security, and analytics.

3 Sharing and Disclosure

We do not sell your personal information. Where an application connects you with another person to fulfil a request — a service provider, a delivery, an appointment — we share the contact and location details needed for that request with them, and theirs with you, because the request cannot be completed without it. We may also share information with service providers that process data on our behalf, such as payment processors and cloud hosting providers, or when required by law or to protect our rights. We share only the minimum data necessary for the permitted purpose.

4 Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete it or anonymise it.

5 Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, however, so we cannot guarantee absolute security. If you suspect unauthorised access to your account, contact us immediately at tuaksolutions@gmail.com.

6 Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at tuaksolutions@gmail.com. We will respond as required by applicable law.

7 Children

Our applications are not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

9 International Transfers

Your information may be processed and stored in countries other than the one in which you live. Where we transfer data across borders, we take steps to ensure it receives an appropriate level of protection consistent with this policy and applicable law.

10 Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version and revise the “Last updated” date above. Significant changes may also be communicated to you directly where appropriate.

11 Account Deletion

You may delete your account at any time from within the application, where that option is offered. If you cannot find it, or run into any difficulty, contact us at tuaksolutions@gmail.com and we will action the request for you. Deleting your account removes your profile and personal information, except where we are required to retain records — such as transaction records kept to meet tax or anti-fraud obligations.

12 Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at tuaksolutions@gmail.com.